What Our Customers Say About Us

Why Is Customer Feedback Important?

At Chards, we believe that customer feedback is the key to providing the best possible customer service. That’s why we are dedicated to making it easy for our customers to share their thoughts and opinions about our services. Our customer service team is passionate about helping our customers and ensuring that their needs are met. 

We believe that customer feedback is a vital part of our business and we are always striving to improve our services. That’s why we make it easy for our customers to share their feedback in a variety of ways. Our customers can provide feedback through email, phone, or in person. Regardless of the method they choose, we are always listening and eager to hear what they have to say. 

Customer feedback is important because it gives us a better understanding of what our customers need and want. It allows us to make improvements to our services and to create a better overall customer experience. When we receive feedback, we take it very seriously and use it to make improvements to our business. This helps us to better meet the needs of our customers and to provide a better customer experience. 

In addition to providing us with valuable information about our services, customer feedback also helps to build trust and confidence with our customers. When customers see that we are actively seeking their feedback and using it to improve our services, they feel more confident in our ability to meet their needs. This, in turn, helps to build a stronger and more lasting relationship with our customers. 

How Do We Collect Customer Feedback?

At Chards, we collect customer feedback through a variety of methods, including email, phone, and in person. We believe that it is important to make it easy for our customers to provide feedback, no matter what their preferred method may be. 

Email Feedback

One of the easiest ways for our customers to provide feedback is through email. We have a dedicated email address for customer feedback and our customers can simply send us their thoughts and opinions about our services. We encourage our customers to be as detailed as possible in their feedback and to let us know what they think about our services, both positive and negative. Our customer service team checks this email address regularly and responds to all feedback in a timely manner. 

Phone Feedback

For those customers who prefer to provide feedback over the phone, we have a dedicated customer service line. Our customers can call this line and speak directly with a member of our customer service team. During these calls, our customers can share their feedback and ask any questions they may have. Our customer service team is trained to listen carefully to the feedback provided and to respond in a helpful and professional manner. 

In-Person Feedback

In addition to email and phone feedback, we also encourage our customers to provide feedback in person. For example, if a customer visits one of our stores, they may choose to speak directly with a member of our customer service team. Our customer service team is always happy to hear from our customers and to provide assistance in any way they can. 

Online Feedback

We also value feedback that we recieve online through our Trustpilot reviews. This is one of the easiest methods to leave your feedback.

Why Does Our Customer Service Team Love Working at Chards?

At Chards, our customer service team is passionate about helping our customers and providing the best possible customer experience. They love working at Chards because they have the opportunity to make a difference in the lives of our customers. They are dedicated to providing excellent customer service and they take pride in their work. 
In addition to helping our customers, our customer service team also enjoys working in a supportive and inclusive environment. They are part of a team of dedicated professionals who are committed to providing the best possible customer experience. This sense of community and support is what makes working at Chards such a fulfilling and enjoyable experience. 

How Do We Use Customer Feedback to Improve Our Services?

Once we receive customer feedback, we use it to make improvements to our services. Our customer service team reviews all feedback and looks for patterns and trends. If a customer provides feedback about a specific issue or problem, we work to find a solution and to make improvements to prevent similar issues in the future. 

We also use customer feedback to identify areas where we can make improvements to our customer experience. For example, if a customer provides feedback that they would like to see more products available in our stores, we take this feedback into consideration and work to expand our product offerings. 

Why Chards Takes Customer Feedback Seriously?

Finally, we also use customer feedback to train our customer service team. Our customer service team is trained to provide the best possible customer experience, and customer feedback helps us to identify areas where additional training may be needed. This, in turn, helps us to provide an even better customer experience for our customers. 

In conclusion, customer feedback is a critical component of our business at Chards. We believe that it is the key to providing the best possible customer experience and to ensuring that our customers are satisfied with our services. Our customer service team is dedicated to providing excellent customer service and they are passionate about helping our customers. We are always listening and eager to hear what our customers have to say, so please don’t hesitate to provide your feedback. Thank you for choosing Chards! 

What Our Customers Say About Us!

• "Thank you for your professional and polite service, each time I have contacted you by phone and email you have always been very helpful! Thanks so much!" - Jeff (Showroom Customer)
• Absolutely delighted with your service, love the coins I recieved and I want to thank you all for being awesome!" - Marcus (Online Customer)
• "Dear Ben at Chards, You have made my day!! Thank you so much for your flawless customer service. Please extend my warm regards to Hilary and Tayla for their impeccable assistance today! Looking forward to dealing with you again." - Gregory (Phone Customer)
• "Thank you to the kind lady who served me yesterday. She was incredibly helpful. Its very stressfull transacting large amounts of money but she was very reassuring. Today, I recieved the funds from the items I sold and I could not be happier with the service I recieved, and the brilliant price. I have dealt with Chards for many years and I will certainly continue that relationship in the future!" - Tracy (Distance Buy In Customer)
• "Chards are a fantastic dealer, they have a good range of products and excellent customer service." - James (Online Customer)
• "Thank you to all your staff for great service and brilliant stock of old sovereigns, could not find them anywhere else!" - Terry (Online Customer)
• "Lesley at Chards gave exemplary service. She was knowledgable and patient which I appreciated as it helped me decide what I needed to do and helped me understand how to purchase and sell on the website. Thanks a lot Lesley, I look forward to shopping with Chards again!" - Katie (Phone/Website Customer)
• "Incredibly informative Youtube channel, which helped me make my mind up on purchasing a Silver Britannia. The service I recieved was amazing and I shall 100% be shopping with Chards again." - Mohammed (Online Customer)