- Why Store with Us?
- Storage Fees
- How to Buy Storage
- I Live Overseas, Can I Buy and Store Goods Still?
- Selling Back to Us
- What Is on Site Storage?
- Removing Items from Storage
- Can I Check On My Stored Items?
- How Do I Pay?
- Is it Secure?
- Can I Cancel My Storage Agreement within 14 days?
- What Happens If My Items Are Stolen?
- Can I Store Collectable Items?
- Are My Goods Covered by Insurance?
- Where Can I Check What I Have Stored?
- What is the Monetary Value of My Bullion?
- How Do I Terminate the Contract?
- Storage Terms of Sale
Brand New on Site Storage
Every product in our Best Value Range, any gold bar and any silver bar are available to check out online with vaulted storage. You can still visit us and buy storage when in our showroom and even bring items bought elsewhere in to be stored. Please read below for more information or call us on 01253 343081
Our new service allows customers to store their wealth on-site in secure strong room vaults. These vaults are fully insured and one of the safest ways to store goods bought either from us or elsewhere. We offer market-beating rates, we do not charge for removing your goods and there are no hidden charges as all goods are stored on site.
Our storage facilities take the hassle out of storing high-value gold and silver in your home with no need to buy a safe and no need to worry at night with your coins and bars hidden beneath the floorboards!
Why Store with Us?
Chards have been in business for over 50 years and it's only with our new premises that we are able to offer customer storage. We will store your items in secure safes within a strong room. That's right, 2 levels of security. This means your stored items are kept well away from day to day business activities making it very secure.
We have been dealing in gold and silver bullion products for long enough to understand safety concerns and security steps required to keep high-value goods safe. We are fully insured through Marsh who are global leaders in insurance broking and risk management. In order to become insured for these services, we have had to demonstrate our site and processes are world class.
Our stocks are subject to external accountancy audits as well as our on-site governance and quality processes to ensure reporting and compliance.
The price is worked out by charging a percentage of the monetary value of stored bullion by using the average price of the previous 30 days of gold and silver.
Storage fees are charged as follows:
- Gold 0.5% + VAT per annum of the value of your total metal holding
- Silver 0.6% + VAT per annum of the value of your total metal holding
To be as transparent as possible with pricing, we will explain the difference. Silver is more expensive as it has a larger footprint and requires more space, physical containers (inc. safes) and manpower to move and store in a secure manner in comparison to gold which is a lot smaller in terms of volume and weight.
You will only be charged part months if you deposit halfway through a calendar month and we also operate a minimum monthly fee of £5 excl. VAT
|Average Value||Estimated Monthly Fee (inc. VAT)*|
|£10,000 or below||£6||£6|
|Over £100,000||Please contact us on 01253 343 081|
*This value will change slightly depending on the spot price of the metals stored.
How to Buy Storage
You can buy storage by talking to our staff on 01253 343 081, visiting our showroom or buying storage with an online purchase (coming January 2018)
All online customers are asked to create an account first and you can do that by clicking here
Gold and silver bought from us - buy gold and silver direct from us and we offer some of the best premiums above spot when compared with our competitors. You will receive an invoice for products and storage once payment has cleared and then monthly invoices thereon after.
Gold and silver bought elsewhere - as we have market-beating storage rates if you find a good deal elsewhere we can still store your purchase here on site. We will ask you to come into the showroom to drop off the items, sign an inventory form confirming the description of items. We will carry out an assessment of the goods and will charge a fee of £25 excluding VAT and we will confirm content and value as part of this check.
Buying online is easy and you will be guided through the process, as you are buying direct from us we do not require an inventory form. If you buy in store or on the telephone we will ask you to complete an inventory form and on this, you will confirm the description of items to be stored and the tamper-proof seal number. This seal number will then be cross-checked when you withdraw any goods as proof the stored items have not been tampered with.
If you wish to know more about buying gold and silver we have put together a buying guide and you can click here to read it.
I Live Overseas, Can I Buy and Store Goods Still?
Yes, you can store goods with us whether you have bought them from us or not. The same process applies to UK residents and more information can be found here. Buying products directly from us online is recommended for overseas residents as you do not need to come to the showroom.
Selling Back to Us
You can sell your items back to us at any point and in any quantity. We will not charge you any further transaction fees if you part sell.
If you do decide to sell to us, we will give you our best buy back price - better than if you came to sell in our showroom or by post.
We constantly buy and sell gold and silver products, so our premiums are subject to variation. Our offers are again some of the best on the market and we never rip customers off.
What Is on Site Storage?
On site storage is exactly what it sounds like. Your goods are stored in our world-class vaults which are secure and time sensitive for office hours. We will also store all customer goods in a separate safe within the strong rooms for extra protection and to keep stored items away from day to day business operations thus reducing risk further.
Removing Items from Storage
We only require 24 hours notice if you wish to come in and remove your goods from storage.
Any remaining balance on storage will need to be paid first.
Please bring ID with you as all of our processes are treated in line with HMRC anti-money laundering operations and for your safety and security, we follow these with our storage services.
Can I Check On My Stored Items?
Yes, with at least 24 hours notice. Items can be checked in the privacy booth.
How Do I Pay?
A monthly invoice will be generated on the 1st day of each month. We will use the previous months average precious metal prices to arrive at a value. We will send out a monthly invoice to you either by email, post or even give you the option to pop into the showroom to pay and you have 14 days to pay a balance.
You can pay by debit card, bank transfer, payment link or even cash.
Is it Secure?
Our new premises are modern, state of the art and very secure. The vault doors are almost impenetrable and would require days and days of constant drilling, there is no concrete floor or ceiling and the whole storage facility is entombed in metal so you can rest assured no one is going to gain access via drilling through the walls. Our vault doors are not the ones in the image at the top for security reasons and page aesthetics. The doors above may look impressive but be assured our strong rooms are of a higher grade than this one.
- Products are stored in one safe within a strong room
- Each customer has a dedicated location
- Access is restricted to authorised personnel only (staff only)
- Annual accountancy audit
- Tamper-proof box and seal
- Record of authorised personnel opening safe.
- Each box is sealed with a tamper-proof number and is cross-checked on audit and if you remove any goods from storage. This ensures no one (including our staff) have gained access to the storage box.
Can I Cancel My Storage Agreement within 14 days?
Only within 14 days of entering a contract if you bought online or over the phone. There will be a charge for the services provided. E.g., 14 days worth of storage.
You can cancel over the phone, by post, email (email@example.com) or by coming into the showroom.
After 14 days you must terminate as stated below in "How do I Terminate my Contract"
What Happens If My Items Are Stolen?
If the items are lost, stolen or damaged we will cover the cost based on the average price at the time the event occurred.
Any other losses will not exceed the amount of fees paid under the service contract.
Can I Store Collectable Items?
We currently only offer storage for bullion products. If you wish to store collectable items please speak to one of our managers on 01253 343081.
Are My Goods Covered by Insurance?
Yes, as we know what you are storing we can insure your goods. All insurance is offered by Marsh Insurance who specialise with insurance broking.
Where Can I Check What I Have Stored?
Online accounts will be available in January 2018. For those customers with no online account we can issue you an update or you can await receipt of the monthly invoice for storage services.
What is the Monetary Value of My Bullion?
The monetary value is the spot price of your products if you are buying them or the average price of the last month if they are already stored. We differ from other companies who will apply a premium in addition to the service fee.
How Do I Terminate the Contract?
You may cancel storage by giving us 14 days notice. If this notice period rolls onto another invoice date you will be issued another invoice. All outstanding storage fees must be paid before you can collect your goods.
If within 3 months you as the customer do not pay any outstanding monies or arrange to collect/deliver we have the right to sell some or all of the products to pay anything outstanding at a fair price. Any remaining amounts shall be transferred to the customer. We will give one month's notice if we decide to do this.
Storage Terms of Sale
We have tried to summarise the detail and should you wish to know more we refer you to our full storage terms of sale here