Selling Your Items to Chards - Key Terms

Selling to Chards

• You can contact us to inform us you wish to sell your items OR you may send your items when you are ready to sell, although we would always advise to contact us first. 
• You may fix the live price of the precious metal for up to 24 hours. The fixed price is not necessarily our offer price, as this may change upon inspection of the items.
• Please Note: If a price has been fixed and the items are not received within the allocated 24 hours, Chards may re-deal or charge an administration fee

How to Send Your Items to Chards

You can send your goods to us by:

• Hand deliver at our showroom – book an appointment and our team will be happy to help.
• Send via insured delivery as organised by you. We advise that Royal Mail Special Delivery is used. They insure parcels up to £2,500. A "Sell to Chard” Form must be included with the description of the items that you wish to sell along with the payment details.
• Send via insured delivery as organised by Chards (also known as The Buy In Service or a Distance Buy In). 

Read our Purchasing Terms for more information about Delivery.

How to Package the Items

If packaging the items, we advise that:

• You do not sellotape the coins to cardboard.
• Ensure the items are not rattling as to avoid damage in transit. 
• Address the envelope simply to Chards. We recommend not including “Coin and Bullion Dealer” on the envelope. 

Choosing the Buy In Service for Delivery

If utilising the Buy In Service / Distance Buy In option, you must:

• Provide a date for the Chards Packaging to arrive and a date for the items to be collected. Note that the collection date must be within 6 days of your package delivery date.
• Sign the Buy In Service form electronically to confirm all details.
• Use Chards packaging as per the instructions.
• Be at the property for the courier to collect the items, otherwise a charge may be incurred.
• Agree that the cost of postage will be deducted from the final offer price.
• Optional – fix the price on the day the items are due to be collected 

Inspecting the Items on Arrival in the Showroom

• Chards will inspect the items, where possible, under a camera or in front of the customer where items have been hand delivered.
• You may request that the item be tested and or cleaned for us to inspect the item. In some instances, there may be a fee, or the offer price reduced. 

Read our Purchasing Terms for more information on Inspection.

Our Offer Price / Purchase Confirmation

• The price for the goods will be based on the live price of precious metal at the time the parcel is opened or the current market value, where applicable.
• Chards will inform the customer with an offer price (also known as a Purchase Confirmation) either by telephone or face-to-face if hand delivered to the showroom.
• A Purchase Confirmation is valid for 48 hours, (the Acceptance Period). 
• If a Purchase Confirmation is not accepted during the Acceptance Period, Chards may issue a revised Purchase Confirmation.

Read our Purchasing Terms for more information on Purchase Confirmations.

Accepting Our Offer Price / Purchase Confirmation

• You can accept or decline the Purchase Confirmation in writing, orally over the telephone or in person.
• If you accept the Purchase Confirmation, Chards will send an email (a purchase order) to confirm that we are to buy your items.
• Once you have accepted the Purchase Confirmation, Chards can re-sell the items. 

Read our Purchasing Terms for more information on Prices.

Declining Our Offer Price / Purchase Confirmation

• You can accept or decline the Purchase Confirmation in writing, over the telephone or in person.
• If you wish to decline the Purchase Confirmation, you must either collect your items or pay for return postage. Payment must be paid before the items are returned. Return postage will be fully insured on our insurance.
• Items must be collected or returned within 5 business days of the Purchase Confirmation being declined or 5 working days after the Acceptance Period has lapsed. After this time, the items will not be insured by Chards.
• The items must be collected or return postage paid for within 28 days.
• After 28 days, Chards will hold the items for a total of 6 months, at the cost of the customer.
• If after 6 months, the items have not been collected, Chards can dispose of the items as they see fit to cover the cost of storage.

Payment for Your Items

• Payment for the goods can be made by CHAPS, bank transfer, cheque or cash if available.
• Payment by CHAPS is subject to a £20 charge and may not always be available.
• Payment by bank transfer can take up to 2 working days, (unless otherwise specified), from once the purchase order has been accepted.
• All payments will be made direct to the customer.
• Payments may be paid in instalments. If so, Chards will inform you at the time of the Purchase Confirmation.
• If Chards overpays the customer in error, the customer must immediately repay the overpayment via the same method. 

Read our Purchasing Terms for more information about Payment.

Is Identification Required?

• We require photographic identification for cash payments.
• If the overall payment is £5,000 or more, Chards will ask the customer to supply two forms of identification, in line with HMRC requirements, of the following 
  • A valid photographic passport
  • A valid photographic driving license
  • A recent utility bill (dated within the last 3 months), with the current name and address of the customer