How To Get Started
We have over 60 years experience in the precious metals industry, offering several easy and straight forward ways to sell: by post, in our showroom, or from the comfort of your home. If you are thinking of selling to Chards, we are always happy to make you an offer, with no obligation for you to agree. If you decline, we can arrange return postage to you (please note this is at your expense). We do not charge commission on anything we buy, so the price we quote is the price you will receive.
For those wondering how to start investing in precious metals with Chards, we provide helpful resources such as our How to Buy page and Buying From Chards FAQs. You can also explore our complete FAQ category, which covers many different aspects of investing in and selling gold and silver with Chards, aiming to educate investors.
Should you have already decided to sell to us, you can visit our Sell to Chards page.
Table of Contents
Do I Need To Book an Appointment?
In recent years, we have seen a surge of new and returning investors buying and selling with Chards. To better serve our customers, we have decided that our customer care team will serve our customers in our Blackpool showroom by appointment only. This approach allows our team to dedicate their full attention to you, ensuring you feel satisfied every time you deal with us.
We would like to remind you to bring two forms of valid ID. For security reasons we allow a maximum of two people per appointment. If you require an appointment for more than 2 people please contact us.
If you would like to book an appointment please call 01253 343081 , or email [email protected].
What Identification Do I Need? (Know Your Customer)
The Know Your Customer (KYC) process, mandated by HMRC, is conducted to confirm the identity of new customers and to prevent illegal activities, such as money laundering and fraud. This compliance with anti-money laundering laws safeguards both our business and our customers, helping us maintain a secure trading environment.
For these transactions you will need to provide two valid forms of ID; a proof of name and a proof of address. We have detailed which forms of identification are needed when buying precious metals, and whilst a driving license, passport, utility bill and bank statement will usually suffice, more information can be found with HMRC.
What Are the Types of Selling Services That You Offer?
We offer three quick and easy ways to sell your precious metals: Distance Buy-In, Royal Mail Postal, and Showroom (sell by appointment only).
Distance Buy-In Postal Service
Our distance buy-in postal service allows you to sell your gold and silver to us from anywhere in the world. We arrange a trusted courier to pick up from your front door and deliver everything next day to our offices in Blackpool.
This option is particularly suitable for sellers looking for a cost-effective way to send bulkier consignments of higher-value precious metals. The postage fee is £40 plus insurance for domestic UK parcels weighing up to 10kg on a next-day weekday service. We can also arrange shipping for larger quantities, weekend collections, and even a worldwide service if needed. Rest assured, your shipment is fully insured, regardless of the value of its contents.
After you inform us what you would like to sell, we will offer an option to fix the price and provide an estimate of delivery costs. Following this we will post out a tamper proof box, shipping label, packing instructions that are easy to follow and book a courier to collect at your convenience. All we ask is that you provide a 3-hour window you are happy to wait in for collection.
The whole process takes 3 or 5 working days and you can expect payment as soon as we check the coins / bars for authenticity and quantity quoted. When you're ready you can contact our staff on [email protected]. If you are sending items, download the Sell To Chard form, fill it in and send it with your items.
Royal Mail Postal
For sellers looking to sell items valued up to approximately £2,500, we recommend Royal Mail Special Delivery due to its speed and ease of use. With Royal Mail, you have the option to send multiple packages. For example, you can send 2 or 3 packets, each providing insurance coverage of up to £5,000, £7,500, and so on.
Showroom (Sell By Appointment)
Our last option is available to customers who are local or prefer conducting business in person rather than over the phone. You can visit our showroom located at 32-36 Harrowside, Blackpool, Lancashire, FY4 1RJ. It's important to note you will have to book an appointment as we are usually fully booked for several days in advance.
Contact us to discuss prices and the selling process. Coins and bars undergo a quality check before any offer is made.
How Long Do Bank Transfers Take?
Bank transfers will be cleared, with funds in your account within 3 working days, there may be delays beyond out control with certain banks.
Can I Be Payed Into Multiple Bank Accounts?
We do not offer 3rd party payments. If you wish to have payments split over more than one person we will need the required forms of identification. The sale will go under the name of every individual involved in the transaction, and there may be a charge if you wish to have one sale split into multiple bank accounts owned by you.
What Is Chards Same-Day Payment Service?
Alternatively, we offer a same day CHAPS payments. CHAPS (Clearing House Automated Payment System) is a UK payment system that facilitates same-day, high-value transfers between bank accounts. With our Chards Same-Day Payment Service (CHAPS), for a small additional fee of £20, you can have the money in your bank in as little as thirty minutes.
Please Note: Our Chards same-day payment service is available on sales completed before 2.30pm.
Can I Be Paid in Cash?
For those who wish to be paid in cash when selling their precious metals to us, we can offer payments in GBP, USD, and EUR (if on-site cash is available). We are happy to pay out any amount in cash; however, if the amount surpasses £5,000 up to £7,500 (maximum amount in a single transaction), you will be charged a 0.5% cash handling fee.
Over a 12-month period, we can pay up to £10,000 in cash. For amounts over £10,000, additional due diligence will need to be completed.
When Will Prices Be Fixed or Not Fixed?
The price is fixed at the time we receive your items, although where applicable we provide the option for customers to fix prices earlier. Any prices quoted via the website, over the phone and via email are all indicative prices based on our buying premium, our stock levels and the live price of precious metals at the time you wish to sell. They are subject to change upon inspection of the received goods.
It is important that our customers know we may not fix our offer price in times of volatility, but we will fix our buy premiums. We pay 0.5% extra for items in storage with us, up to a maximum of 100%.
What Are Your Quoted Buy In Prices?
Please note we can only pay our buy in prices quoted above if the coins and bars are in good condition and can be re-sold. If we decide that we need to either scrap your coins or bars or sell as "grade C" we reserve the right to offer a lower price. You can read more about this on our dedicated page for incoming quality checks. In these cases, there is no obligation to sell and we can post your coins back to you or hold them if you wish to collect. Our postage prices to return coins can be found on our dedicated postage page.
How Much Is My Coin Worth?
We will be happy to make an offer on all coins you wish to sell to us. Where the pricing of a product is dependent on the metal content all offer prices are based on the live price of precious metals, our stock levels and demand for the individual piece.
If you're unsure of the value of your coin, you can send us a photo via email. However, for rarer coins, we may ask you to book an appointment at our showroom so one of our expert numismatists can appraise it for you. Please contact us by phone or email to arrange this.
What Items Do You Buy?
We will make an offer on any gold bars, silver bars, gold coins, silver coins, gold scrap, or silver scrap you offer to us based on the current intrinsic value of the item. For rarer or more collectible pieces, the item will be appraised by one of our numismatists before making an offer, which may take a little time. It is then up to you to decide whether you are happy to sell.
Why Is My Coin Selling For So Much On eBay?
Unfortunately, this is a query that we hear all too often. Whilst you can easily find precious metals across these third-party selling sites, there is nothing that authenticates the knowledge of the sellers pricing these coins, nor the legitimacy of the coins they are selling. These are if but a few of the reasons to avoid these platforms when buying or selling your precious metals.