Opening Hours and Delivery Information

 

2018 Christmas Opening Hours & Despatch Dates

Last Despatch Dates for Christmas

Tuesday 18th December 2nd Class Parcels
Thursday 20th December Special Delivery Orders over £5,000
Friday 21st December Special Delivery Orders below £5,000

If you wish to upgrade your delivery requirements to receive your order in time for Christmas, please contact us.

Christmas Opening Times

Saturday 22nd December 9am-4:30pm
Monday 24th December 9am-4:30pm (No Deliveries)
Tuesday 25th December CLOSED
Tuesday 25th December CLOSED
Wednesday 26th December CLOSED
Thursday 27th December CLOSED
Friday 28th December 9am-4:30pm (No Deliveries)
Saturday 29th December CLOSED
Monday 31st December CLOSED
Tuesday 1st January CLOSED
Wednesday 2nd January Normal Business Hours

*Orders placed between 21st December after 1pm to 2nd January before 1pm will be despatched between 2nd January 2019- 4th January 2019.

Normal Business Opening Hours

We are open Monday to Friday 9am-4.30pm and the first Saturday of every month to the public 10am-4:30pm. We close on bank holidays.

Delivery information 

We aim to dispatch orders within 48 hours of receiving cleared funds. Our standard delivery methods are as follows

Orders over £60 - Fully Insured Delivery.

Within the UK and BFPO - Royal Mail Special Delivery. Items sent via this method will normally arrive by 1pm the next working day. Delivery starts from £9. 

International - Royal Mail International Signed / Royal Mail International Tracked / Royal Mail International Tracked and Signed For. Items sent via this method will normally arrive between 3-7 working days. Delivery starts from £15.

Orders under £60

Within the UK and BFPO - Royal Mail 2nd Class. Your order will normally arrive within 2-3 working days. Delivery starts from £3.50.

International - Royal Mail International Standard. Your order will normally arrive between 3-7 working days. Delivery starts from £6.

Optional Special Delivery  - Special delivery can be selected on any order. See information above for details. 

If you wish to have your order sent by an alternative method (e.g., Saturday Guaranteed) please contact 01253 530581 for more information. Please note, we will not dispatch high value orders over a bank holiday weekend.

For international delivery, please check with your local customs office for more information on custom duty and taxes.

How We Calculate Postage

In order to calculate a final postage, we have our actual transit costs to cover plus additional insurance costs

UK 

Standard Delivery (Royal Mail 2nd Class) is only available for orders with a value below £60:  

<1000 grams = £3.50 

1000-2000 grams = £6.00 

2000-10000 grams = £15 

10000-20000 grams = £22 

Special Delivery (before 1pm next day) 

<1000 grams = £9 

1000-2000 grams = £11 

2000-10000 grams = £26.6 

10000-20000 grams = £41.2 

International 

We only ship international parcels that weight less than 2kg and below £15,000. We will split your order down into separate parcels to fulfil your order.  

 Order up to £15,000 

<1000 grams = £15 

1000-2000 grams = £20       

Orders over £15,000 will be split down into 2kg parcels or a number of parcels worth less than £15,000. The calculation which results in the fewest number of parcels will be used.  

Postage Insurance

We offer fully insured delivery on all special delivery options. We do need to pass on the cost of this insurance as it soon adds up shipping high value gold and silver products. 

Orders < £1000 there is no additional fee

Orders > £1000 we charge a fee to cover the increasing costs of insurance. For every £1000 we apply a £1 fee. 

Example Orders with Postage

Gold products worth £2350 and weighing 125 grams with packaging

Postage = £9

Insurance = £2

Total = £11

Silver products worth £1500 and weighing 2500 grams with packaging

Postage = £26.6

Insurance = £1

Total = £27.6

Countries We Ship To

We ship to most countries in the world with the following exceptions:

France

Malaysia - we will ship if you as the customer takes responsibility for it and signs a declaration

Saudi Arabia - requires a declaration