Opening Hours and Delivery Information

2019 Christmas Opening Times & Dispatch Dates

Christmas Opening Times

  • Saturday 21st December - 9am-4:30pm
  • Monday 23rd December - 9am-4:30pm
  • Tuesday 24th December - 9am - 4:30pm
  • Wednesday 25th December - CLOSED
  • Thursday 26th December CLOSED
  • Friday 27th December - CLOSED
  • Saturday 28th December - CLOSED
  • Monday 30th December - CLOSED
  • Tuesday 31st December - CLOSED
  • Wednesday 1st January - CLOSED
  • Thursday 2nd January - Normal Business Hours

Last Dispatch Dates for Christmas 

  • International Insured Parcels - Monday 9th December 
  • 2nd Class Parcels - Wednesday 18th December 
  • Special Delivery Parcels over £5,000 - Thursday 19th December 
  • Special Delivery Parcels below £5,000 - Monday 23rd December

If you wish to upgrade your delivery requirements to receive in time for Christmas, please contact us.

Orders placed between 19th December 2019 after 1pm to 2nd January 2020 before 1pm (that do not qualify for the above dispatch dates) will be dispatched between 2nd January 2020 - 6th January 2020. 

Opening Times

You can visit our showroom between the following times;

Monday - Friday 9:00 - 16:30

Saturday - (1st of each month) - 10:00 - 16:30

We are also happy to answer any enquiries or fix prices over the telephone between the following times;

Monday - Friday 9:00 - 17:00

Saturday - (1st of each month) - 10:00 - 17:00

All deals on a Saturday are based on the Friday closing price or Friday LBMA PM fix.

We are closed on all bank and public holidays. 

Delivery information 

We aim to dispatch orders within 48 hours of receiving cleared funds. Our standard delivery methods are as follows

Orders over £60 - Fully Insured Delivery.

Within the UK and BFPO - Next day fully insured and tracked. Delivery starts from £9. 

International - Royal Mail International Signed / Royal Mail International Tracked / Royal Mail International Tracked and Signed For. Items sent via this method will normally arrive between 3-7 working days. Delivery starts from £15.

Orders under £60

Within the UK and BFPO - Royal Mail 2nd Class. Your order will normally arrive within 2-3 working days. Delivery starts from £3.50.

International - Royal Mail International Standard. Your order will normally arrive between 3-7 working days. Delivery starts from £6.

Optional Next Day  - Next day delivery can be selected on any order. See information above for details. 

If you wish to have your order sent by an alternative method (e.g., Saturday Guaranteed) please contact 01253 530581 for more information. Please note, we will not dispatch high value orders over a bank holiday weekend.

For international delivery, please check with your local customs office for more information on custom duty and taxes.

Buying From Chards - How We Calculate Postage

In order to calculate a final postage, we have our actual transit costs to cover plus additional insurance costs

UK 

Standard Delivery (Royal Mail 2nd Class) is only available for orders with a value below £60:  

<1000 grams = £3.50 

1000-2000 grams = £6.00 

2000-10000 grams = £15 

10000-20000 grams = £22 

Next Day Fully Insured and Tracked Delivery

<1000 grams = £9 

1000-2000 grams = £11 

2000-10000 grams = £26.6 

10000-20000 grams = £41.2 

International 

We only ship international parcels that weight less than 2kg and below £15,000. We will split your order down into separate parcels to fulfil your order.  

 Order up to £15,000 

<1000 grams = £15 

1000-2000 grams = £20       

Orders over £15,000 will be split down into 2kg parcels or a number of parcels worth less than £15,000. The calculation which results in the fewest number of parcels will be used.  

Postage Insurance

We offer fully insured delivery on all special delivery options. We do need to pass on the cost of this insurance as it soon adds up shipping high value gold and silver products. 

Orders < £1000 there is no additional fee

Orders > £1000 we charge a fee to cover the increasing costs of insurance. For every £1000 we apply a £1 fee. 

Example Orders with Postage

Gold products worth £2350 and weighing 125 grams with packaging

Postage = £9

Insurance = £2

Total = £11

Silver products worth £1500 and weighing 2500 grams with packaging

Postage = £26.6

Insurance = £1

Total = £27.6

Selling to Chards - How We Calculate Postage

We offer a distance buy-in service where you can sell from anywhere in the world without leaving your house. We calculate the postage as follows:

For items up to £10,000 or 10kg shipped UK domestic:

Outgoing Postage - £9

Third Party Pickup Fee - £6.50

Incoming Postage - £9.50

Insurance - we add £1 insurance for every £1000 of metal value in the parcel. Please note we only insure for metal value and not collectable value. 

If you have a parcel value over £10,000 or exceeding 10kg you can contact us for a custom quote. 

Countries We Ship To

We ship to most countries in the world with the following exceptions:

France

Malaysia - we will ship if you as the customer takes responsibility for it and signs a declaration

Saudi Arabia - requires a declaration