Author: Ian Davis - Chief Operations Officer

Published: 28 Jul 2022

Last Updated: 7 Mar 2024


We are required by HMRC and UK law to enforce a 'know your customer' policy where we ask you to prove your identity using standard form of ID.

Identification During Account Registration

  • There are transaction limits (buying and selling) applied at 48 hours and 12 months. It is our discretion to link accounts where transaction values become a cumulative sum. Examples here include family, friends or work colleagues.
  • It is our discretion to ask for ID on any international order of any value
  • We reserve the right to ask for identification on any order value in line with our regulatory compliance with HMRC.

KYC Automated Verification

We offer an automated system where customers can upload their identification so we can establish proof of name and address. This automated system only works with the following 3 combinations of ID:

  1. Passport and photocard drivers license
  2. Photocard drivers license and utility bill
  3. Photocard drivers license and bank statement

There is a possibility that the system fails to automatically verify you and we advise this is nothing to worry about. Most often it is a failure of the technology or programming and a member of staff will contact you or manually push through the checks.

Where customers have another combination of ID as shown below you can get in touch with the team at [email protected] and we can assist you in setting up an account.

This secure system is the quickest and most secure way to verify your identifity with us. All data is encrypted, stored within the EU and held only as long as we are required under UK law. It would be great not to have to subject all law abiding and honest citizens to this process however we cannot be selective in the current regulatory environment. We appreciate your understanding and patience in this process.

We recommend customers verify their account tier prior to making a transaction to make the process as smooth as possible. You can still checkout at the time of your choosing however you will be asked to go through our KYC process prior to us accepting your order.

Collection From Our Showroom

We will ask for ID if you are purchasing investment gold of any value from the showroom.

In addition to ID requirements above; If you have placed your order online by debit card, you must bring the card that you paid with and photographic ID.  

If you wish for somebody to collect your items on behalf of yourself, please contact us on 01253 343081. 

Acceptable Forms of ID

We will require two of the following forms of identification:

A passport and a photo driving license OR one of these in addition to a recent utility bill with your current name and address, dated within the last three months. We do not have to see the originals. Copies may be sent to [email protected] or via post.   

One from each list may be required. For more information, visit HMRC.

Proof of name Proof of address
Current signed passport Utility bill (gas, electric, satellite television, landline phone bill) issued within the last three months
Original birth certificate (UK birth certificate issued within 12 months of the date of birth in full form including those issued by UK authorities overseas such as Embassies High Commissions and HM Forces) Local authority council tax bill for the current council tax year
EEA member state identity card (which can also be used as evidence of address if it carries this) Current UK driving licence (but only if not used for the name evidence)
Current UK or EEA photocard driving licence Bank, Building Society or Credit Union statement or passbook dated within the last three months
Full old-style driving licence Original mortgage statement from a recognised lender issued for the last full year
Photographic registration cards for self-employed individuals in the construction industry -CIS4 Solicitors letter within the last three months confirming recent house purchase or land registry confirmation of address
Benefit book or original notification letter from Benefits Agency Council or housing association rent card or tenancy agreement for the current year
Firearms or shotgun certificate Benefit book or original notification letter from Benefits Agency (but not if used as proof of name)
Residence permit issued by the Home Office to EEA nationals on sight of own country passport HMRC self-assessment letters or tax demand dated within the current financial year
National identity card bearing a photograph of the applicant Electoral Register entry
  NHS Medical card or letter of confirmation from GP’s practice of registration with the surgery

Data Protection 

We may be required to keep a copy of your identification for 5 years from your last transaction if requested in line with HMRC Money Laundering regulations and 6 years if requested in line with HMRC Investment Gold Notice (701/21).

For more information, please read our Privacy Policy.

This guide and its content is copyright of Chard (1964) Ltd - © Chard (1964) Ltd 2024. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited.

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