Thank you for being part of the eBay community. We found some details on your account including your telephone number to be invalid and we wanted to make sure that all your details were correct as you were selling so many items.

I can understand your frustration with this situation but please understand that there is certainly no accusation here. This is just a routine suspension for sellers, particularly those selling high priced items or many items. The reason for this is that the more users we can verify, the safer the site will be and this in turn should hopefully mean better prices for sellers since the bidders can bid with more confidence.

Due to the nature of the site, we do think this is important and would appreciate it if you could forward us the following information so we can reinstate your account as quickly as possible.

Your account suspension is due to several discrepancies in your registration information as outlined in Section 8 of the eBay User Agreement. The section is entitled "Breach" and contains the following text:

"Without limiting our other remedies, we may immediately issue a warning, suspend or terminate your user registration and refuse to provide our services to you without notice to you: (a) if you breach this Agreement or the documents incorporated by reference; (b) if we are unable to verify or authenticate any information you provide to us ; or (c) if we believe that your actions may cause legal liability for you, our users or us."

In order for your account to be reinstated we request that you fax us or send us any document listed in Group One AND any document listed in Group Two.

Group One - Evidence of Name

- Copy of a current full UK Driving License (Old version) - old style provisional license will not be accepted. - Copy of a Residence Permit issued by Home Office. - Copy of both parts of a current UK Photo-Card Driving license. - Copy of Building Industry Sub-Contractor's Certificate issued by the Inland Revenue. - Copy of a Benefit Book or an original notification letter form the Benefits Agency confirming the right to benefits. - Copy of a current signed passport including photograph. - Copy of Inland Revenue Tax Notification with address showing..

Group Two - Evidence of Address

- Recent copy of Utility bill or a certificate from a supplier of utilities confirming the arrangement to pay for services on pre-payment terms. Mobile phone bills are not acceptable. - Copy of Local Authority council tax bill (valid for the current year). - Copy of both parts of a current UK photo card driving license (if not used for evidence of name). - Copy of Bank, building society or credit union statement containing current address. - The most recent copy of a mortgage statement from a recognized lender. - Copy of Local Council rent card or tenancy agreement with address showing. - Copy of notification letter from the benefits agency confirming the rights to benefit (if not used for evidence of name).

In order for your account to be reinstated we also request that you fax us or send us proof of ownership, for instance a copy of the receipts for:

100 x 2004 Silver 1 Ounce Bullion Britannias

which you have listed on eBay.

Evidence of Ownership:

* Copy of Title * Copy of Bill of Sale * Copy of Receipts * Copy of Agreement with Supplier * Copy of Shipping Invoices

Please either fax, or post us this information. Please write: "Appeals - Attn: Pat Wall" on your cover page, and include your User ID on the documentation. Hard copy appeals often take up to 10 days to process.

Our fax number is:

020 7681 2214

If you prefer to mail us this information please send it to us at the following address:

eBay UK Investigations PO Box 39711 London W4 5WF

As soon as your identity has been verified, we will be happy to review this suspension.

Please ensure that you quote your email address and eBay User ID clearly on every correspondence and allow at least 48 to 72 hours from receipt of the requested information for it to be processed. Emailing us before that time may result in delays.

In order for your account to be considered for reinstatement, you will also be required to send in an accurate telephone number preferably a land line and a time I might be able to call you.

Please write: "Appeals - Attn: Pat Wall" in the subject line of emails as I have done, and include the item number and your User ID on the documentation.

Thank you for your patience and cooperation in helping us to resolve this matter.

Best wishes,

Pat Wall eBay Trust and Safety ___

___________________________ eBay Your Personal Trading Community (tm)

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Password and Account Protection:

eBay will never ask you for your password and will never ask you for your personal financial details in an email.

There are several steps that you can take to protect your password:

- Avoid using on eBay the same password that you use on your email account. - Use the same precautions for your email account that you use on your - eBay account - carefully protect both. - Avoid using the same password that you use on other websites - Do not share your password with others. - Review the privacy policies of third parties that offer you services to determine how your information will be protected. - If you believe that someone has obtained your password, change it immediately and contact eBay.

For more information please go to:

http://pages.ebay.co.uk/help/account_protection.html

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